The BCP is a documented method that provides instructions for how the company should respond in the event of a disruption. The goal is to resume deliveries to customers as quickly as possible.
The Quality Department manages risk management through the Business Continuity Plan (BCP), among other things.
The BCP is a documented method that provides instructions for how the company should respond in the event of a disruption. The goal is to resume deliveries to customers as quickly as possible.
The BCP process begins with defining critical areas within the organization that support product and service delivery. Next, key areas and programs to include in the BCP analysis are defined.
Specifically, an analysis is carried out of all systems, machines, equipment, and personnel involved in the BCP to assess risks and establish an action plan to meet the RTO (recovery time objective), MTPD (maximum acceptable interruption time), and other objectives. Finally, the Business Continuity Plan is described for each technology, based on all the gathered information.
In the aerostructures business, the risk procedure was updated in 2024 to be more visual, cover all types of risk, and integrate all previous work methodologies, including those from Alestis. Thus, by the end of the year, the same procedure (PSC-61) and associated templates will be in use at all work centers, including those in Brazil. The procedure is being implemented in all areas and at all levels, even reaching the Executive Committee.
The BCP process begins with defining critical areas within the organization that support product and service delivery. Next, key areas and programs to include in the BCP analysis are defined.
The Rochefort and Casablanca plants apply DG01-03, the " Plan de continuité d'activité".
Aciturri has ISO 9001 and EN 9100 certifications for all its plants. It is also a Part-145 Organization (POA) according to EASA 21G at its aerostructures plants (except Getafe), has EN 9110 certification for its assembly plants, and has ISO 17025 certification for calibrations at the Tres Cantos plant. It also has PECAL 2110/PECAL 2310 certifications for the Tres Cantos plant (for manufacturing and design/development), the Ayuelas plant, and the Orón plant. Additionally, it has EN 9120 certification for the Boecillo and Berantevilla logistics plant. Depending on the technology and processes carried out at each factory, it has the required NADCAP certifications for aerostructures. There are NADCAP-certified processes in most plants, including Boecillo, Tres Cantos, Ayuelas, Vitoria, Seville, Puerto Real, Tecnobahía, and Brazil, as well as in Aeroengines' Ircio, Orón, and Rochefort plants.
These certifications ensure strict compliance with current regulations and legislation and guarantee the traceability of each product by recording the materials used, the individuals involved in manufacturing and assembly, and the certifications of the supporting processes. Design reviews, first articles, and official certification tests determine the use and maintainability of these certifications. These issues are relevant to customers, civil and military aviation authorities, subcontractors, service companies operating at the company's facilities, and employees according to the context matrix and stakeholders developed by the area itself. Proper management of these aspects ensures timely responses, adaptation to customer needs and legal changes, and subcontractor monitoring.
Customer complaints are received through discrepancy reports (DRs), which are analyzed by each plant's quality department using international formats and tools in accordance with EN 9136. The analysis method is 8D, in accordance with our PSC-06 procedure, as well as customer formats and procedures. These analyses focus on identifying the root cause of problems leading to rejections and determining actions to contain the problem, correct it, and prevent recurrence.
In 2024, Aerostructures rolled out new software for root cause analysis, facilitating these analyses and the resulting actions.
Quality First remains one of the most important projects in this area. This initiative allows us to systematically collect data on the evolution of the factory's main KPIs in terms of quality to ensure the process is executed correctly the first time and customer satisfaction is high.
The main Quality First milestones at Aeroengines this year include a 23% reduction in ASRM for parts with RED WIP at the Ircio factory through weekly monitoring. At the same work center, internal concessions decreased by 30% compared to 2023 and by 25% at the Orón center. Additionally, the RFT (Right First Time) improved by 0.7%. An RFT for parts added to daily stock and control of the previous day's notifications was implemented in daily KPI follow-up meetings and on plant panels at Ircio and Orón.
At Aerostructures, detailed monitoring of quality indicators was rolled out to elementary plants that did not have it in 2024. These plants now have monthly meetings with management to review these indicators and improvement plans.
At the assembly plants, work has been underway since early 2024 to define and standardize inspection and acceptance criteria for programs common to several plants. This information is shared with the customer, who approves the resulting document.
100% of Aciturri's products are checked and evaluated for compliance with contractual requirements, applicable certification standards, and current legal regulations, as well as safety standards.
As of 2024, there are no known cases of noncompliance with regulations or voluntary codes related to the health and safety impacts of products and services.
Regarding product labeling, Aciturri is not required to include details on components or instructions for safe handling because this information is included in the drawings.
The company issues and signs a certificate of conformity indicating the sales part number and identification data that can be used to track the components and people involved in their manufacture. This certificate ensures that the parts are newly manufactured, and some of them are audited by the State Aviation Safety Agency (AESA) to verify the issue of these certificates.
All exit certificates are issued on the customer's platform.