Stakeholders
Stakeholders
Dialogue with stakeholders is profitable in terms of business development and for identifying opportunities and threats.
Aciturri has set forth and keeps a stable and ongoing dialogue model with its stakeholders, aiming to maintain a trust-based relationship with all those people, organizations, or institutions that affect or are affected by the company’s decisions.
In this dialogue model, stakeholders are identified based on the criteria of proximity, influence, responsibility and dependence. Once selected, they are prioritized according to urgency, power and legitimacy. The result is shown in the table.
Dialogue with stakeholders aims to obtain accurate information to build a reliable and realistic perception of the company's environment. This is beneficial for business development and identifying opportunities and threats.
More specifically, the table shows the purpose of the dialogue established with each stakeholder group. Also, communication channels and interlocutors are applicable in each case.
The identification of stakeholders included in this dialogue model is based on proximity, influence, responsibility and dependence criteria.
Stakeholders
| GROUP | COMMITMENT | COMMUNICATION CHANNEL |
|---|---|---|
|
BUSINESS PARTNERS
|
Value creation in the short and long term. Implementation of best management practices. Timely information and equal conditions. Open, honest, and close dialogue. |
General Management. Aciturri’s Legal Consulting team. Interlocutors: General Management and Corporate Management, according to the relationships with partners protocol. |
|
EMPLOYEES AND THEIR FAMILIES |
Continuity of the business project and employment Recognition based on our commitment, performance and achievement of objectives. Equal opportunity and work-life balance. Continuing professional development (CPD). Guarantee of occupational health and safety. Ethical, responsible, social, and environmental behavior on the part of the company. Receptiveness to freedom of association and direct Compliance with the laws and the collective agreement. |
E-mail address for general inquiries and complaints about the Code of Conduct. NEXO, Employee Portal. JAM (internal social network). Kaizen Communication Space. Internal screens. Performance evaluation process. Handbook and protocol for recruits and employees Bulletin boards. Meetings with trade union representatives. Communication procedure and e-mail address for the Joint Prevention Service. Interlocutors: People, Safety and Environmental Management, Head of Communications and middle management. |
|
Strict compliance with the agreed requirements. A comprehensive, cost-effective, differentiated and customer-driven service. Implementation of quality processes that meet our clients’ needs. Clear and honest information on the commercial offer. Security guarantee of our products. Respect for the principles of responsible advertising. Customer service, open dialogue and an efficient management of incidents and complaints. |
Corporate website. Sustainability report. Program Directors. Customer satisfaction questionnaires. Reports of customer complaints. Regular meetings. Annual meetings between clients and major suppliers. Participation in trade fairs and business meetings. Involvement in industry associations. Interlocutors: Focal Point Program, Program and Sales Management, Facility Officer, Operations Management, Quality Assurance Management, Key Account Managers, Sales and General Management. | |
|
SUPPLIERS AND SUBCONTRACTORS
|
Responsible behaviour. Promotion of business sustainability. Transparency and equal opportunity. Confidentiality. Recruitment of local suppliers. Dialogue and communication. |
Audits/Assessments. Meetings with the SPACE association. Visits to the facilities. Corporate website. Sustainability report. Regular meetings. Regular electronic communications. Interlocutors: Supply Chain Management, Provisioning teams, and Supply Chain Management. |
|
Timely and transparent information on the activities carried out and their environmental and social impact on the setting. Security of the facilities. Sustainability of the business plan. Ethical business practices. Compliance with the law and the Universal Declaration of Human Rights. Participation in training programs and projects that generate knowledge and innovation. Promotion of employment and job opportunities. |
Visits to the facilities. Corporate website. Sustainability report. Press releases distributed to the media. Collaboration agreements with educational institutions. Involvement in the governing of educational institutions. Interlocutors: People, Safety and Environmental Management, Head of Communications. | |
|
Industry: competitors, industry associations and other business associations. |
Promotion of fair competition and respect for our competitors’ property rights. Fostering cooperation and partnerships and sharing experiences between companies within the sector and other business organizations. |
Taking part in industry associations such as PAE (Spanish Aerospace Platform), TEDAE, Hélice or HEGAN. Taking part in business organizations like the Chamber of Commerce, FAE or Empresa Familiar. Participation in meetings with competitors. Interlocutors: Sales Management, Innovation Department Management, Head of Communications. |