Aciturri has defined a model of active, stable, and ongoing dialogue with its stakeholders. The aim of this dialogue is to maintain a fluid relationship based on trust with those groups, organizations, or institutions that affect or may be affected by the company's decisions.
The purpose of dialogue with each identified stakeholder is established. In general, the objective is to obtain accurate information to develop a reliable and realistic understanding of the environment in which the company operates.
Previously, stakeholders were identified based on proximity, influence, responsibility, and dependence criteria. Once selected, they were ranked according to urgency, influence, and legitimacy. The result, which forms the basis of Aciturri's dialogue model, is shown in the table.
Likewise, the purpose of dialogue with each identified stakeholder is established. In general, the objective is to obtain accurate information to develop a reliable and realistic understanding of the environment in which the company operates. The table specifies what this means for each stakeholder.
Thus, dialogue with stakeholders is beneficial for business development, enabling opportunities and threats to be identified.
The table also includes the communication channels and contact persons for each case.
Stakeholders
| STAKEHOLDERS | COMMITMENT | [2-12] COMMUNICATION CHANNELS |
|---|---|---|
|
Partners |
Value creation in the short & long term. Implementation of best management practices. Timely and equal access to information. Fluid, transparent and close dialogue. |
General Management. Aciturri’s Legal Consulting team. Interlocutors: General Management and Corporate Management, according to the relationships with partners protocol. |
|
Continuity of the business project and job stability. Equal opportunities and work-life balance. Professional development. Guaranteed occupational health and safety. Ethical, responsible, social, and environmentally friendly behavior. Freedom of association and direct dialogue with management. Compliance with legislation and the labor agreement. |
E-mail for Code of Conduct queries and complaints. NEXO, Employee Portal. JAM (internal social network). Kaizen Communication Space. Internal screens. Performance evaluation process. Protocol and Welcome Manual. Information boards. Meetings with union representatives. Procedure for communication and mailing of the Mutual Prevention Service. Interlocutors: HR Management, Communications Management, Safety, Health and Environment Committees and middle management. | |
|
Customers |
Rigorous compliance with agreed requirements. Comprehensive, cost-effective, differentiated and close service. Incorporation of quality principles into processes that meet customer needs. Clear and honest information about the commercial offer. Guaranteed product safety. Respect for the principles of responsible advertising. Attention, dialogue and efficient management of incidents and complaints. |
Corporate website. Sustainability report. Program managers. Customer satisfaction questionnaires. Customer complaint reports. Regular meetings. Annual customer meetings with main suppliers. Participation in trade fairs and commercial meetings. Participation in industry associations. Interlocutors: Program Focal Point, Program and Commercial Management, Plant Manager, Operations Management, Quality Management, Key Account Managers, Commercial Management and General Management. |
|
Integrity of behavior. Promoting corporate sustainability. Transparency and equal opportunity. Confidentiality. Sourcing from local suppliers. Dialogue and communication. |
Audits/Assessments. SPACE association meetings. Visits to the facilities. Corporate website. Sustainability report. Regular meetings. Regular electronic communications. Supplier Code of Conduct. Interlocutors: Supply Chain Management, Procurement Teams and Supply Chain Management Teams. | |
|
Social Setting: Local governments, NGOs and environmental foundations, knowledge institutions, media and society in general |
Timely and transparent information on the activities carried out and their environmental and social impact on the territory. Safety of facilities. Sustainability of the business project. Ethical business conduct. Compliance with the law and the Universal Declaration of Human Rights. Collaboration in training programs and knowledge generation and innovation projects. Employment promotion and job opportunities. |
Visits to the facilities. Corporate website. Sustainability report. Press releases distributed to the media. Establishment of collaboration agreements with knowledge institutions. Participation in Governing Bodies of Knowledge Institutions. Interlocutors: People, Safety and Environment Department, Communication Department. |
|
Sector: Competitors, industry associations and other business associations. |
Engage in fair competition and respect competitors' property rights. Encourage cooperation, the formation of alliances, and the exchange of experiences between companies in the sector and business organizations. |
Participation in industry associations such as PAE (Spanish Aerospace Platform), TEDAE, Andalucía Aeroespacial or Hegan. Participation in business organizations such as the Chamber of Commerce, FAE, AEC or Empresa Familiar. Participation in meetings with competitors. Interlocutors: Commercial Management, Innovation Area, Communication Management. |
Stakeholders
| STAKEHOLDERS | COMMITMENT | [2-12] COMMUNICATION CHANNELS |
|---|---|---|
|
Partners |
Value creation in the short & long term. Implementation of best management practices. Timely and equal access to information. Fluid, transparent and close dialogue. |
General Management. Aciturri’s Legal Consulting team. Interlocutors: General Management and Corporate Management, according to the relationships with partners protocol. |
|
Employees and families |
Continuity of the business project and job stability. Equal opportunities and work-life balance. Professional development. Guaranteed occupational health and safety. Ethical, responsible, social, and environmentally friendly behavior. Freedom of association and direct dialogue with management. Compliance with legislation and the labor agreement. |
E-mail for Code of Conduct queries and complaints. NEXO, Employee Portal JAM (internal social network). Kaizen Communication Space. Internal screens. Performance evaluation process. Protocol and Welcome Manual. Information boards. Meetings with union representatives. Procedure for communication and mailing of the Mutual Prevention Service Interlocutors: HR Management, Communications Management, Safety, Health and Environment Committees and middle management. |
|
Rigorous compliance with agreed requirements. Comprehensive, cost-effective, differentiated and close service. Incorporation of quality principles into processes that meet customer needs. Clear and honest information about the commercial offer. Guaranteed product safety. Respect for the principles of responsible advertising. Attention, dialogue and efficient management of incidents and complaints. |
Corporate website Sustainability report. Program managers. Customer satisfaction questionnaires Customer complaint reports. Regular meetings. Annual customer meetings with main suppliers. Participation in trade fairs and commercial meetings. Participation in industry associations. Interlocutors: Program Focal Point, Program and Commercial Management, Plant Manager, Operations Management, Quality Management, Key Account Managers, Commercial Management and General Management. | |
|
Suppliers and subcontractors
|
Integrity of behavior Promoting corporate sustainability Transparency and equal opportunity Confidentiality. Sourcing from local suppliers. Dialogue and communication. |
Audits/Assessments. SPACE association meetings. Visits to the facilities. Corporate website. Sustainability report. Regular meetings. Regular electronic communications. Supplier Code of Conduct Interlocutors: Supply Chain Management, Procurement Teams and Supply Chain Management Teams |
|
Timely and transparent information on the activities carried out and their environmental and social impact on the territory. Safety of facilities. Sustainability of the business project. Ethical business conduct. Compliance with the law and the Universal Declaration of Human Rights. Collaboration in training programs and knowledge generation and innovation projects. Employment promotion and job opportunities. |
Visits to the facilities. Corporate website. Sustainability report. Press releases distributed to the media. Establishment of collaboration agreements with knowledge institutions. Participation in Governing Bodies of Knowledge Institutions. Interlocutors: People, Safety and Environment Department, Communication Department. | |
|
Sector: Competitors, industry associations and other business associations. |
Engage in fair competition and respect competitors' property rights. Encourage cooperation, the formation of alliances, and the exchange of experiences between companies in the sector and business organizations. |
Participation in industry associations such as PAE (Spanish Aerospace Platform), TEDAE, Andalucía Aeroespacial or Hegan. Participation in business organizations such as the Chamber of Commerce, FAE, AEC or Empresa Familiar. Participation in meetings with competitors. Interlocutors: Commercial Management, Innovation Area, Communication Management. |